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STORE POLICIES

CUSTOMER CARE

Policy Statement Customer service is a top priority of The Spice Patch. All Spice Patch customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status. Regulations

 

1. Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of The Spice Patch customers.

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2. When answering the phone, a spiceologist will identify him or her self and the department in which (s)he works. All staff will wear name tags so that customers can recognize them as The Spice Patch employees.

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3. Staff will assist customers on a first come, first served basis to the extent possible without infringing on the service needs of other customers.

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4. In cases where ,The Spice Patch LLC, resources are not sufficient to meet customer demand, Senior Staff member will try to provide appropriate service or compensation if sealed product is requested to be returned.

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5.  A customer with complaints about the service received or about The Spice Patch policy shall be referred to the senior staff on duty at that time. To contact a senior Staff member please visit www.thespicepatch.com/hitusup

PRIVACY & SAFETY

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

 

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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If you would like to see more information please refer to this link :https://www.freeprivacypolicy.com/live/8b8fff57-67f5-46fb-b1e8-b8616359977e

WHOLESALE INQUIRIES

At The Spice Patch, we’re passionate about helping restaurants, specialty shops, and culinary businesses elevate their dishes with bold, chef-curated flavors. Whether you’re looking to stock your shelves with our signature spices or create your own custom blend, our wholesale program is designed to be simple, transparent, and flexible.

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What We Offer

  • Chef-Curated Spices: Hand-crafted, low-sodium, bold flavors that make every dish stand out.

  • Custom Spice Blends: Collaborate with our team to create a signature blend for your menu or brand.

  • Flexible Bulk Ordering: Designed for restaurants, caterers, and specialty retailers.

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Getting Started

  1. Minimum Order: $200 per order for standard wholesale accounts.

  2. Placing an Order: Submit your request through our “Hit Our Line” tab on the website or email us at cflood@thespicepatch.com. We’ll provide an order form and guide you through the process.

  3. Pricing & Terms: Wholesale partners receive 20% off MSRP. Shipping is calculated per order, with support for larger orders. Payment options include credit card and electronic transfer.

  4. Returns & Damages: Inspect all orders upon arrival. Contact us within 5 days for any damaged or defective shipments. We’ll provide replacement or guidance on returns.

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Custom Spice Blending Breakdown

We make creating your own signature blend easy and transparent. Here’s what to expect:

  1. Initial Consultation: Discuss your flavor goals, intended uses, and any dietary or sodium requirements.

  2. Batch Testing: Each custom recipe blend undergoes batch testing at $100 per recipe. This ensures your spice meets flavor and quality standards before full production.

  3. Costing & Approval: After testing, we provide a detailed costing based on ingredients, production, and packaging. You approve the final price before moving forward.

  4. Traditional Custom Options:

    • We can recreate or adapt classic spice profiles (think Cajun, Mediterranean, Low-Sodium Savory, etc.) to fit your menu.

    • Work with us to tweak heat, sweetness, or aromatics to match your brand.

  5. Final Production & Delivery: Once approved, we produce your batch at wholesale pricing, ready for shipment or in-store use.

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Why Partner with Us

We make wholesale partnerships straightforward and trustworthy, while providing the flexibility to create signature flavors. Your customers get bold, memorable dishes — and you get a seamless, professional experience.

Ready to Get Started?
Reach out today to discuss wholesale orders or start your custom blend journey. We’re excited to help your business bring bold flavor to every dish!

PAYMENT METHODS

- Credit / Debit Cards
- Cash (Pop-up Shop/In store Only)

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