STORE POLICY

CUSTOMER CARE

Policy Statement Customer service is a top priority of The Spice Patch. All Spice Patch customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status. Regulations

 

1. Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of The Spice Patch customers.

2. When answering the phone, a spiceologist will identify him or her self and the department in which (s)he works. All staff will wear name tags so that customers can recognize them as The Spice Patch employees.

3. Staff will assist customers on a first come, first served basis to the extent possible without infringing on the service needs of other customers.

4. In cases where ,The Spice Patch LLC, resources are not sufficient to meet customer demand, Senior Staff member will try to provide appropriate service or compensation if sealed product is requested to be returned.

5.  A customer with complaints about the service received or about The Spice Patch policy shall be referred to the senior staff on duty at that time. To contact a senior Staff member please visit www.thespicepatch.com/hitusup

PRIVACY & SAFETY

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

 

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

If you would like to see more information please refer to this link :https://www.freeprivacypolicy.com/live/8b8fff57-67f5-46fb-b1e8-b8616359977e

WHOLESALE INQUIRIES

Hi All!

We love our customers and are always happy to share our products with new shops!

 

Here’s the brief terms and conditions we have. 

 

1. Minimum Order Value

 

For first time customers of The Spice Patch, LLC the minimum order value is $600. New customers will be placed on Proforma until such time that total orders invoiced is over $1500. Once customers have reached the $1500 expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by The Spice Patch, LLC.

 

2. How to place order

 

  • Submit your order via "Hit Our Line" Tab to inquire.

  • You must be a registered user to view this site. If you have not yet registered please go to the web site, click on "Log In" then "Create New Account". Follow the prompts and submit your information. 

  • Call our customer service representative toll free (800) 3xx-xxxx. 

  • Please have an order form or the web site available when calling so that you can reference item numbers.

  • Fax your order to (683) xxx-xxxx. We can provide an order form to you via fax or email.

 

3. MSRP

 

Products or goods purchased from The Spice Patch, LLC shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to The Spice Patch and will typically be granted on a semiannual basis.

 

4. Wholesale Pricing

All prices are listed in US dollars. All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. Trade clients (interior designers, architects etc.) will receive 20% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. We will cover 50% off the shipping costs for any orders over $500. We cover the cost of postal insurance for any shipments through USPS.



 

5. Returns

 

Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and evidence/reasons. No returns are acceptable without The Spice Patch, LLC prior approval and delivery instructions for transport. Shipping will be charged.

For any goods returned as ‘unsuitable’ there is a restocking charge of 15% plus shipping chargeable to customer, Please contact us with details of the product prior to returning it.

 

6. Payments

 

The Spice Patch, LLC accepts credit card (MasterCard, Visa, Discover, and American Express) and EFT payments.

All credit card payments currently do not incur a merchant fee.

If paying via EFT, please fax to 073xxx xxxx or email us through remittance advice as proof of payment.

 

7. Net 30 Terms

You may also apply for credit terms with us by filling out an application form with at least three credit references. You may also get a credit application by request via our Contact Us page or by calling toll free (800) xxx-xxxx after a minimum transaction of $10,000

 

Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.

 

8. Shipping

 

Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate of 7% per invoice total, a minimum charge of $25.00 will apply.

Orders over $1500 are FIS

 

9. Damages and Defects

Please inspect all shipments immediately upon arrival. Please contact The Spice Patch, LLC at www.Thespicepatch.com/hitusup within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.


 

10. Delivery Window 

 

Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact me for information about availability.

11. Backorders

Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us. Back Orders under $300 will be shipped on the same terms as outlined in shipping section above. Back orders over $300 no shipping charges will apply.

 

12. Shipping International Orders

We do not ship international orders at this time.
We have experienced too many customs and shipping complications to make this worthwhile for the customer.

PAYMENT METHODS

- Credit / Debit Cards
- Cash (Delivery Only)